Outstanding Customers

We have the most wonderful customers, and of that I am certain.

They’re intelligent, informed, genuine, and many times just plain
entertaining.  Every day I have the most
stimulating conversations on the telephone with people who I’ve never met face
to face, but I always feel like they are kindred spirits. They share the most
interesting details of their lives and personal experiences. I always come away
from a conversation with a new tidbit of information that either makes me think
about something new or causes me to rethink something to which I was certain I
already knew the answer. From soup to nuts, they talk about everything from new
ideas for products to their views on politics. From the person that called
asking for sizing information and told me he had a “bottom” (a gentle synonym for what he really said) the size of a refrigerator
and wanted to know if we had any bicycle shorts that would fit him, to the man
that described what his bicycle shorts looked like after he’d sewn a pad into
them using red dental floss, to the lady that described the shape of her
sister’s derriere (therefore making it difficult to find bicycle clothing that
fit), they are all unique.

I’ve come to the conclusion that people who ride bicycles not only have an interesting view of
life but they are independent thinkers who think outside the box and refuse to
accept the status quo. What I can’t decide is whether these people choose to
ride bicycles, or whether riding a bicycle makes you a unique thinker. Many
times I wonder why these people take the time to chat and share so much
unsolicited information with me, but I’m always grateful that they do so, and
I’m sure they will keep my mind stimulated for the foreseeable future.

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2 Responses

  1. I really like your products! I recently purchased your breathable rain jacket and booties and I like them very much.
    I do a lot of winter riding and would be interested n a line of wool clothing. Socks, heavy bib tights, heavy turtle neck pullover, gloves, ear warmers and neck warmer. What I like about wool is it retains its insulating properties even when wet.
    Also standard bicycle shorts either without liner or with a chamois liner. I don’t like the gel liners as they cause chafing. Thanks, Dave

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